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On the Build tab, customize the chatflow's instant reply message and routing rules.

Hover over the chatflow and click Edit.In your HubSpot account, navigate to Conversations > Chatflows.You can customize the chatflow's instant reply message and routing rules: Customize the default Facebook Messenger chatflow To create a chatflow for your website pages, learn how to create a chatflow with live chat or a chatflow with a bot. If incoming messages aren't appearing in your inbox, make sure HubSpot is set as the primary receiver for Facebook Messenger. Only new messages sent after you connected Facebook Messenger to HubSpot will appear in the conversations inbox. Once your Facebook Messenger account is connected to HubSpot, l earn how to respond to incoming messages in your conversations inbox. You can also create additional chatflows and use the direct URLs for these chatflows in your content. This is the primary chatflow used on your Facebook Messenger page. When you connect your Facebook Messenger account to HubSpot a default instant reply chatflow will be created and enabled in your account.